Freight and Delivery
Orders will be sent via our nominated carrier on your behalf and all freight costs are
invoiced directly to you. Delivery dates are given in good faith having regard to known
conditions at time of quoting and we will endeavour to meet your specific order and
delivery dates. However, delivery time is subject to possible changes in shipping
schedules, strikes, carrier delays, accidents etc. and we are not liable for damages or
penalties arising from delays in delivery. If you wish to organise your own freight,
you accept full liability for the goods from the time they are collected from us and we
accept no liability for the carriage or delivery of the goods. Difficult access may incur
additional charges and / or redelivery charges.
Orders will be picked and dispatched within 5 working days of confirmation, and delivery
times will vary based on destination and transport schedules
Please provide clear delivery instructions for delivery during business hours between
Monday and Friday. Apartment blocks, high rise buildings, blocks of units or flats may
have restricted access and you must notify us so that special arrangements can be made.
If no one is available to sign for the goods, the freight carrier will leave a note at the delivery
address and the goods will be returned to the carrier’s local depot. Freight companies will
not leave goods at delivery addresses if there is nobody to receive the goods. In this event,
you will need to contact the freight carrier directly to make further arrangements for
delivery and incur any additional delivery charges at your own expense
Faulty or Damaged Goods
Please check the goods before signing for delivery and if you have any concerns note them
on the delivery receipt and ask the driver to initial them. If possible, take a photograph of
the fault or damage and notify us within 24 hours of receipt of goods.
If goods have been damaged in transit you will be offered a replacement item and if there
is no replacement item available you will be offered a full refund as per the conditions of our
Returns policy. If you have arranged your own freight carrier we will not be liable for any
damage in transit. If incorrect goods have been delivered to you please notify us within 24
hours and we will arrange for the collection of the incorrect goods and replacement with the
ordered goods, or alternate action to satisfy you.